Shipping
We offer standard shipping within the United States. Currently, we do not offer international shipping.
- Your order will be processed within 2-5 business days.
- U.S. orders typically arrive in 4-5 business days with free shipping
*Delivery times may vary based on destination and customs.
Return & refund
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
- By visiting this page on our website: https://haitran.cloud/contact
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Pack the unused item(s) you would like to return in the original packaging. We will issue a return label for you to send us back your product with the address at :
500 North Rainbow Blvd, Suite300
Las Vegas, Nevada, 89107
John R. (verified owner) –
After about a year and half use.
There are a few design flaws worth noting:
1- Minor annoyance at times, the clamp jaw hinge tends to pop apart if you are not careful. Mine have gone back together with no problems so far. Good part is the clamps are standard bolt on cable clamps and you can swap them out
2- the storage hangers on the sides are practically worthless as they will break off almost immediately if you use it at all. I trimmed off the remains and drilled a hole through the center of the hanger mount. Put in a 3/8 bolt double nutted inside and out. Fits right back in the housing and works better.
3- The unit says in manual that it should be recharged after every use and stored on charger but we all know in real life that’s not going to happen all the time. After a couple of weeks rolling around in back of truck and getting left hooked up to a machine over the weekend leaving the unit COMPLETELY DEAD. At this point you will find that the included charger cord and Onboard BMS WILL NOT RECHARGE THE BATTERIES! A fix for this is to use a NON-Inverter 4amp pulse charger hooked to the clamps (Overnight usually works, from full dead). This will get the pack back up to a voltage that will allow the charger to take back over.. Make sure to unhook the wall charger while using a separate charger.
yan martin-gaouette (verified owner) –
Excellent produit je recommence je suis remorqueur est je l utilise tout les jours produit vraiment très fiable et polyvalent
UT (verified owner) –
This is a sturdy pack, probably overkill for my personal automobile but there is nothing worse than a flat booster pack when you need to boost. I wish the cables were 6” longer so I could reach my battery with the pack on the ground, but that is my only gripe.
UT (verified owner) –
This is a sturdy pack, probably overkill for my personal automobile but there is nothing worse than a flat booster pack when you need to boost. I wish the cables were 6” longer so I could reach my battery with the pack on the ground, but that is my only gripe.