Shipping
We offer standard shipping within the United States. Currently, we do not offer international shipping.
- Your order will be processed within 2-5 business days.
- U.S. orders typically arrive in 4-5 business days with free shipping
*Delivery times may vary based on destination and customs.
Return & refund
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
- By visiting this page on our website: https://haitran.cloud/contact
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Pack the unused item(s) you would like to return in the original packaging. We will issue a return label for you to send us back your product with the address at :
500 North Rainbow Blvd, Suite300
Las Vegas, Nevada, 89107
Coltura68 (verified owner) –
We used this on a 200 mile trip with 2 juiced ebikes it works great ! It is so much less than other similar racks no complaints.
ChasW (verified owner) –
Needed to take a 80-90lb ebike 65 miles had no issues round trip. On first use do a safety check after a few miles thing do settle and adjustments may be needed, at the end of the trip everything was solid no settling. I did a check on the return trip everything was solid. I like that it can be setup for one or two bikes and that it has sway prevention built in. I would have no reservations carrying two bikes. Thumbs up on the shipping was given an estimate of 5-7 days but I received it the next day.
Laura Peterson (verified owner) –
I was reluctant to purchase this because it was so much cheaper than any other bike carrier rated for 200 pounds. But I was shocked when it arrived at how high-quality it is. It was very easy to assemble. It’s easy to fold up and store away. And – most importantly – it’s easy to pop onto the car and secure my bikes onto it. I recommend this to anyone who has e-bikes or mountain bikes.